POLICIES
Studio & booking policies
Clear, simple policies so every appointment feels relaxed and fair.
Deposit & Reservation
A $50 non-refundable deposit is required at the time of booking and is applied toward your service. Book online or by phone at (915) 702-8626.
Rescheduling & Cancellations
We require at least 72 hours' notice to reschedule or cancel. Changes made less than 72 hours before your appointment forfeit the deposit, and a new deposit is required to rebook. Same-day cancellations are treated as no-shows. No-shows without notice are charged an additional $100. Our artists are booked more than a month ahead — thank you for respecting their time.
Late Arrivals
If you arrive more than 15 minutes late, your deposit is forfeited and a new deposit is required to reschedule. Late appointments cannot be extended, so we don't delay the next client.
Touch-ups
Schedule your touch-up no sooner than 6 weeks and no later than 12 weeks after your first procedure. Moving a touch-up appointment with less than 72 hours' notice has a $50 rescheduling fee.
Existing Brow Tattoos
If you've had previous brow tattooing, please email three photos of your bare brows (right side, left side, and straight on) to gnaaokai@gmail.com for approval before booking.
Guests, Children & Pets
For safety, please don't bring children. Pets aren't allowed in the studio. No one else is permitted in the treatment room during your procedure.
This page is general information only and is not medical advice. Please speak with your healthcare provider about any medical concerns.
Your next good brow day.
A little time for yourself. A shape that feels like you.